Rail firm takes cash fee from lost purse

Adam Howells Image copyright Lily May Foppa
Image caption Greater Anglia staff took 10% of the cash that was in Florence Lewis’ purse as a “storage fee” after she left it on a train

A rail company is “reviewing” its lost property policy after staff took 10% of the cash that was in a woman’s purse as a “storage fee”.

Florence Lewis, 18, left her purse on a Greater Anglia train travelling from Ipswich to Lowestoft on 2 October.

When the student went to collect it a week later, she was shocked to find £1.50 had been taken by staff.

Greater Anglia said its storage fee was either a “minimum of £2.00 or 10% of what is in the purse”.

Recommended For You

Instant eCom Funnels LITE

Done For You eCom Product Funnels In Less Than 60 Seconds! Perfect for dropshippers who want to avoid expensive Shopify fees!

Pinflux Ace Yearly

The Pinflux Ace Version allows you to add 10 accounts and 15 boards. It provides you with a automation on various levels such as like and activity automation and niche target follow automation. It can automatically search for powerful content from Pintere

LeadPrimo Elite

World’s ONLY All-In-One Email Marketing Platform That Creates Beautiful Lead Pages and Send UNLIMITED Emails Directly into Inbox to Get You More Clicks and Open Rates Without Paying Any Monthly Fees FOREVER.

Miss Lewis said she was left “confused” by the incident.

“I was aware there was a storage charge for lost property, but I didn’t know it was a percentage of cash in a purse,” she said.

Cash deducted

“It’s not published anywhere on their website that this is how they do it.”

The company’s website states customers will be charged if an item is not collected within 24 hours, but it does not make reference to a percentage of cash being deducted from purses or wallets.

However, the rail company said its storage fee “will either be a minimum of £2.00 dependent of the item or 10% of what is in the purse or wallet.”

Recommended For You

Tube Rank Machine for Unlimited Videos

Get backlinks and rank videos on autopilot

Ecom Summit Pro

Ecom Summit Pro Is Advanced Training With Case Studies.

It said staff removed £15 from Miss Lewis’s purse to “ensure” the money was protected, and then handed her £13.50 back when she collected her purse.

Last month, Arriva Trains Wales said it was changing its policy and would no longer take 10% of cash from customers’ belongings after it received a backlash online.

‘Different charge’

Adam Howells raised the issue after he was charged £6.80 commission and a £2 administration fee for the return of a wallet he left on an Arriva Wales train.

“It’s odd there’s a different charge if you have more money. A wallet with £2 inside and a wallet with £100 go through the same process,” he said.

Greater Anglia customers can be charged up to £1 per day for the storage of lost property.

There are also fees for the return of items, ranging from £20 for laptops to £2 for umbrellas.

A spokeswoman for Greater Anglia said: “We are currently reviewing our lost property policy to ensure that it is consistently applied by staff and offers clear information to customers about the charges we make for safe storage.

“We are sorry that this customer was unhappy with the service on this occasion. Our customer relations team is in contact with her and are taking steps to redress the situation.”

Recommended For You

Correctsender Website Fix - Personal (Unlimited licenses)

You can apply Website fix to your unlimited websites...

ClipsReel - VidCuratorFX 2.0 OneTime

VidCuratorFX 2.0 - OneTime comes with no annual fee. This is web based automatic video curation, creation and sharing tool.

TigerPress Volume 3 White Label

Adds additional functionality to TigerPress themes so they can be white labelled.

Original Article : HERE ; This post was curated & posted using : RealSpecific

Thank you for taking the time to read our article.

If you enjoyed our content, we'd really appreciate some "love" with a share or two.

And ... Don't forget to have fun!

Recommended Products

eCompare - Pro Lite (OTO1DS)

The Ultimate: 7 Network Affiliate Store Builder with Live Price Comparison

Gooloo - PLR of Article Spinner and Google Local Search Ranker

Full PLR Rights to Local Blog Spinner Front End product. Everything is allowed except giving spinner for free or selling PLR.

Tidalwave Traffic Reseller Full

Tidalwave Traffic Reseller Full

Comments are closed.